Delivery Costs & Dispatch CHF Shop

Delivery Cost CHF download

Delivery is handled by Swiss Post or a suitable service provider, respectively their foreign partners in the recipient's country. Delivery costs and auxiliary services are indicated in Swiss Francs and include 8.1% VAT, except international shipments, outside CH/FL and EU Customs Union. Delivery costs depend on the total weight of the order and the destination country. Prices are subject to changes

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Delivery Costs & Auxiliary Services within Switzerland/Liechtenstein incl. VAT


> Proof of Delivery / Liability within Switzerland/Liechtenstein
- Maxi letter up to 0.5 kg = no liability & no tracking
    > Surcharge A-Post Plus (A+) = Shipment Tracking
    > Surcharge Signature/Registered(R) = Tracking & Liability up to CHF 500.00
    > Surcharge Parcel = Shipment Tracking & Liability up to CHF 500.00
- Parcels up to 30.0 kg > Tracking & Liability up to CHF 500.00
   in case of from loss or damage

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Delivery Costs & Auxiliary Services International                      (EU Custom Territories > see EUR Shop)

> Shipment Proof of Delivery Liability International Deliveries
- Maxi letter up to 2.0 kg > Tracking & Liability up to CHF 50.00
- Parcels from 2.0 to 30.0 kg > Tracking & Liability up to CHF 500.00 / EUR 500.00
   in case of loss or damage

International Deliveries, Destination outside Switzerland & Liechtenstein:
Orders will be delivered either by Swiss Post, Deutsche Post/DHLor a suitable service provider, respectively its partner in the country of the recipient. For shipments by Deutsche Post/DHL/suitable service providers, shipments are subject to the terms and conditions of those providers (EUR Shop).

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Shipment
Dispatch will be executed within 1 to 3 working days once the total amount has been credited to our account. Delivery times depend on your location and selected delivery. International shipments might take a slightly more time due to customs paper issuance for the destination country.

Delivery times as per CH-Post
Delivery time indication from date of dispatch, without obligation:
- Delivery A-Post CH/FL: next working day
- Delivery B-Post CH/FL: within 3 working days
- International Shipments: 7-15 working days depending destination *
* Please keep in mind that shipping internationally takes time and receiving items through customs can take extra time beyond the delivery time.

Customs Clearance, Fees & Taxes
Deliveries outside Switzerland/Liechtenstein may be subject to import duties and taxes that will be charged once the parcel reaches its destination country. The customer is responsible for payment of any such import duties and taxes. We have no control over these charges and cannot predict their amount as customs policies vary widely from country to country. The dispatch costs you pay to us do not include customs fees, import taxes, brokerage fees nor duties. We include the documents required for processing the customs declaration. The customer/recipient is responsible that products can be lawfully imported to the destination country. For further information, please contact your local customs or post office before placing your order. Please note, when customs clearance procedure is required, it may cause delays beyond our original delivery estimates. If your order does not arrive in reasonable time, please check with your local customs or post office to see if they are holding the package for payment of fees. Please note that some post/customs offices may send a separate invoice for your customs fees that could arrive several weeks after you receive your shipment.

Deliveries within EU > See EUR Shop / EU Conditions > § Information - Delivery Cost

Delivery address
You can redirect your order to a different delivery address or you may also send a gift directly to a friend.

Damaged or lost delivery
Should it once happen that your delivery arrives damaged or is lost, please contact us instantly and report the damage immediately to your post office. Our contact information you may find in the enclosed documents or in the email order confirmation. In the event of damage during transport, a report of the incident must be initiated immediately at the post office. The right of the recipient to assert claims arising from defects expires after 8 days, according CH-Post.

Refused, Unclaimed and Returned Shipments
The customer is responsible for any duty/VAT/import charges on refused or unclaimed shipments in addition to return shipping costs. We will not be liable for any breach of any such laws by a customer. Shipping cost is not refundable on refused or unclaimed shipments. For refused and destroyed shipments, the customer is not eligible for a refund. An undeliverable consignment is considered e.g., if the recipient is not identifiable, address information provided is incorrect/insufficient, acceptance is refused, the package is not collected within the deadline or the required duties and taxes are not paid. In such a cases, a CHF 25.00 fee per delivery will be assessed for such shipments. We are entitled to claim or charge any additionally costs incurred by the customer such as return costs, further taxes, duties, levies and fees, charged to us by the post office or the customs authorities. The customer is not entitled to a refund of the delivery fee on an undeliverable consignment as specified above.

- In case of contradiction, the German version shall prevail